Privacy Policy

Privacy Policy

Effective Date: 16 July 2025

Tenest (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and share personal information through our website and software at www.tenest.co.uk, and your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Tenest Ltd is the controller of your personal data. You can contact us at [email protected] regarding this privacy policy.

2. What Information We Collect

We collect the following types of information:

Information you provide directly: This includes your name, email address, and contact details; login credentials if you create an account; billing information (via third-party providers); and messages you send to us, such as support requests or feedback.

Information collected automatically: When you use our website or software, we may collect data such as your IP address, browser type, device type, operating system, referring URLs, and interaction with the site or application.

Tracking technologies: We use cookies and similar technologies to enhance your experience and understand how users interact with our Services. These include Google Analytics (for website usage analytics) and Facebook Pixel (for marketing and ad performance tracking).

For more information on cookies, please review our separate Cookie Policy.

3. How We Use Your Data

We use the information we collect to provide and operate our Services, improve your experience, communicate with you (for support, updates, or marketing with your consent), analyze usage, ensure security, and comply with legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Your consent, where applicable (e.g., for marketing communications and cookies)

The necessity of processing to perform a contract (e.g., providing access to our Services)

Compliance with a legal obligation

Our legitimate interests, such as improving our products and preventing fraud

5. Sharing Your Data

We do not sell your data. We may share your data with trusted third-party service providers that help us deliver our Services. This includes hosting providers, analytics tools like Google Analytics, advertising platforms like Facebook, and payment processors such as Stripe.

We may also disclose your data when required by law or if we are involved in a business transfer such as a merger or acquisition.

6. International Data Transfers

Some of our service providers are located outside the UK and the European Economic Area. Where this is the case, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreement (IDTA), to protect your data.

7. Data Retention

We only retain your data for as long as necessary for the purposes for which it was collected. For example:

Account data is retained while your account is active and for up to 12 months after deletion.

Support messages may be kept for up to 24 months.

Cookies are stored according to their type, as outlined in our Cookie Policy.

You may request deletion of your data at any time.

8. Children’s Privacy

Our Services are not intended for children under 13 (or under 16 in some jurisdictions). We do not knowingly collect data from children. If you believe a child has provided personal data, please contact us so we can delete it.

9. Your Rights

Under the UK GDPR and other applicable laws, you have the following rights:

The right to access your data

The right to correct or delete your data

The right to restrict or object to processing

The right to withdraw consent at any time

The right to request data portability

The right to lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact us at [email protected].

10. Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

11. Third-Party Integrations and APIs

Our software may offer integrations with third-party services (such as Stripe, Zapier, or Google Workspace). When you use these integrations, you may also be subject to those providers' privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes may be communicated to you directly.

13. Contact Us

If you have any questions about this Privacy Policy or our handling of your personal data, you can contact us at:

Tenest
www.tenest.co.uk
Email: [email protected]